Privacy Policy

Welcome to RUMS TRAVEL AND TOURISM. We are a licensed travel and tourism company based in Dubai, United Arab Emirates. We operate the website https://rumstravel.com and provide worldwide tour packages, flight bookings, hotel reservations, airport transfers, excursions, and visa assistance.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect from you, why we collect it, how we safeguard it, and your rights under applicable privacy laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and international data protection standards.

2. Information We Collect

When you inquire about a holiday, request a custom itinerary, or book travel services with RUMS Travels, we may collect the following types of information:

A. Personal & Contact Information

• Full Name (as stated on your passport or official national ID).
• Contact Details: Email address, mobile/telephone number, and WhatsApp number.
• Residential Address & Nationality: Required for flight ticketing, visa documentation, and invoicing.

B. Travel & Identity Documentation

• Passport Details: Passport number, nationality, date of birth, gender, issue date, and expiry date (strictly required by airlines, hotels, and immigration departments to issue tickets and permits).
• Visa Information: Travel history, photo, and supporting documents required for official visa processing.
• Travel Companions: Names and details of family members or friends traveling under the same booking.

C. Booking & Payment Details

• Travel Itinerary Details: Departure dates, destination preferences, hotel choices, flight schedules, and special requests (e.g., meal preferences or wheelchair assistance).
• Payment Records: Bank transfer slips, transaction IDs, or payment receipts. Note: We do not store credit or debit card CVV codes or full card numbers on our servers. Online card payments are handled by certified, PCI-DSS compliant payment gateways.

D. Website & Technical Data

• Browsing Data: IP address, device type, browser version, pages viewed on our website, and referral sources collected via cookies to enhance user experience.

3. How We Use Your Information

We process your personal information for clear, legitimate travel and business purposes:

• Fulfilling Travel Bookings: To reserve airline flights, book resort and hotel accommodations, arrange private airport transfers, and confirm excursion tickets.
• Visa Processing Assistance: To submit your visa applications to relevant embassies, consulates, or government immigration portals with your explicit consent.
• Customer Communication & 24/7 Support: To send booking confirmations, flight tickets, travel vouchers, itinerary updates, and provide 24/7 assistance during your trip.
• Payment Processing & Invoicing: To process payments, verify transactions, and issue official VAT-compliant receipts.
• Safety & Emergency Assistance: To contact you or your emergency contact in case of travel disruptions, weather advisories, or flight schedule changes.
• Legal & Regulatory Compliance: To comply with aviation security standards, immigration laws, and UAE financial accounting regulations.

4. Data Security & Protection

We treat your privacy with the highest priority. We implement robust technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure:

• SSL / HTTPS Encryption: All data transmitted through our website is encrypted using industry-standard Secure Sockets Layer (SSL) technology.
• Restricted Staff Access: Only authorized travel consultants and visa specialists who need your information to fulfill your booking have access to your personal files.
• Secure Storage: Digital documents (such as passport copies and visa files) are stored on password-protected, encrypted systems and deleted or archived safely when no longer legally required.

5. Sharing Information with Trusted Partners

We do not sell, rent, or trade your personal data to marketing companies or advertising brokers.

We only share the necessary portions of your personal data with trusted third parties directly involved in fulfilling your travel arrangements:

• Airlines & Global Distribution Systems (GDS): To issue flight tickets and passenger manifests.
• Hotels & Resorts: To confirm room reservations and guest check-in requirements.
• Local Ground Operators & Drivers: To coordinate private airport pickups, tours, and guided excursions.
• Immigration Authorities & Embassies: To process official tourist visas and travel authorizations.
• Payment Service Providers: To securely process credit card and debit card transactions.

6. Cookies & Tracking Technologies

Our website uses standard cookies (small text files stored on your browser) to ensure our website functions smoothly and to understand how visitors interact with our pages.

• Essential Cookies: Required for site navigation, security, and loading web pages.
• Analytics Cookies: Help us analyze web traffic, popular holiday destinations, and improve site performance (e.g., Google Analytics).

You can choose to disable or manage cookies through your web browser settings at any time without affecting your ability to contact us directly.

7. Data Retention

We keep your personal information only for as long as necessary to complete your travel arrangements, provide post-trip support, and satisfy legal, tax, and accounting requirements under UAE law. After the required retention period, your documents and personal records are securely deleted or anonymized.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct or update inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your personal data once your travel is completed, provided there are no ongoing legal or accounting obligations.
• Right to Withdraw Consent: You can withdraw your consent for promotional emails or WhatsApp updates at any time by messaging us.

To exercise any of these rights, please contact our team via email at info@rumstravel.com or WhatsApp at +971 50 132 3559.

9. Children’s Privacy

We provide family holiday packages and collect details of minors (under 18 years of age) solely for flight ticketing, hotel accommodation, and visa purposes. We only collect and process children’s travel details with the explicit consent of their parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our travel services, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date at the top. We encourage you to review this policy periodically.

11. Contact Us & Data Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to reach out to our team: